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How It Works
Kate Woods (“Trainer”) provides virtual (online) dog training and behaviour information, advice, and instructions (“services”). Virtual training means that the Trainer coaches the Client to train their own dog. Coaching is possible through real-time (live chat) video consultation or through asynchronous (recorded) video review. Often, a combination is most effective.
Consultation and Support Packages
Initial consultations are 45-90 minutes, in real-time via Google Meet. The Client must complete and submit an intake form and behaviour history Google Form at least 48 hours before the initial consultation. The Trainer makes their best effort to collect detailed information during the consultation. The Client must disclose a complete and accurate behaviour history, to the best of their ability, including any history of biting or aggressive behaviour. Follow-up meetings are 50-70 minutes.
Support may include any combination of:
The Client may renew a support package without a consultation any time within 60 days of the end of their last service, unless:
Consultation and support package options are listed in the Prices section.
Email or Google chat messages, including video review, are generally returned within 2 calendar days, except during holidays. The Trainer answers messages during evenings and weekends only. The Trainer is unavailable on weekdays from 8 am to 5 pm, Atlantic time zone.
Prices for paid services vary, and list prices are subject to change at any time. Current clients are are guaranteed the same rates for at least 6 months from the date of their first service, and will otherwise receive 3 months’ notice of any change in prices.
All packages include 1 month of support, except for à la carte video review. Prices are in Canadian dollars.
The Client may submit homework video using their assigned Google Form, which includes a media waiver. Each video file needs a separate submission. Multiple clips can be submitted together if they are combined into one file.
The content of the video should be “work appropriate” and the Client must be fully clothed, top and bottom, or the video will not be reviewed. The background of the video must not contain any minor children, sexual paraphernalia, or anything illegal in the Client’s jurisdiction. The Client should obscure or remove personal items such as addressed packages or prescription pill bottles. While video submissions are treated according to the signed media release and the Google terms of service and privacy policy, Know Dogs Allowed Canine Enterprises cannot be held responsible for the content of the video or any consequences related to it, for example if there is a privacy breach.
The Trainer will review homework video weekly, up to the number of minutes specified in the service package. Unused video time expires at the end of the week. Video recordings submitted after the 28th of the month will not be reviewed before the end of the month, but may count towards the first week of the following month if the Client renews the package.
Invoices for support packages go out on the 23rd of the preceding month, with full payment due by the last calendar day of that month. For example, if the Client has an active support package in April, and wants to renew for May, they will receive an invoice on April 23, due April 30.
Payments are due 48 hours before the scheduled service. Stripe is the preferred payment processor. PayPal and electronic funds transfer (“etransfer”, Canadian bank accounts only) are available upon Client request. Stripe and PayPal can process international or Canadian payments.
Consultations and meetings are scheduled using Google Calendar. The Client must schedule all package meetings within 5 weeks of the initial consultation. The Client must pay a non-refundable deposit of $75 CAD to book any real-time service.
The Trainer will send an invoice for any applicable remaining balance within 48 hours of booking. The balance is due in full 48 hours before the scheduled service start time. Consultations, meetings, and support packages will be cancelled if the invoice is not paid by the scheduled start time. There will be no refunds for partial payments.
The Client may not cancel or reschedule within 48 hours of the scheduled service start time. Exception: if the cancellation or rescheduling is due to weather, emergency circumstances, or illness affecting Know Dogs Allowed Canine Enterprises, then the client may reschedule or request a refund. Refunds for such cases follow the Refunds policy.
The Client may cancel renewal for support packages at any time by sending an email requesting cancellation. The email must be received by Know Dogs Allowed Canine Enterprises at least 48 hours before the next renewal date.
The Client will not receive a refund for any service they have already received, or for any service package they have already started. The Client may receive a partial refund if they request it at least 48 hours before the service or service package is scheduled to start. Know Dogs Allowed Canine Enterprises will retain a minimum of $75 or 20% (whichever is larger) to cover processing fees.
The Client must understand and accept that there is inherent risk in working with animals, including but not limited to the risk of dog bites to the Client or others. The Trainer only uses and recommends training techniques that prioritize the physical and emotional welfare of the Dog. This means that the Trainer expressly recommends against the use of shock, prong, choke, spray, vibrate, or sonic or ultrasonic collars; hitting, kicking, or pinching; or otherwise physically or emotionally reprimanding or goading the Dog. The Client must agree, to the best of their ability, to avoid physically or emotionally reprimanding or goading the Dog. Physical reprimands like those listed may increase the risk of dog bites and poor behavioural outcomes.
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