How It Works
Kate Woods IAABC-ADT, FFCP provides virtual (online) dog training and behaviour information, advice, and instructions. Virtual training means that the Trainer coaches the Client to train their own dog. Coaching is possible through real-time (live chat) video consultation or through asynchronous (recorded) video review. Often, a combination is most effective.
Consultations and lessons are 45-90 minutes, in real time via video chat. The Client must complete and submit a behaviour history Google Form before the initial consultation. The Trainer makes their best effort to collect detailed information during the consultation. The Client must disclose a complete and accurate behaviour history, to the best of their ability, including any history of biting or aggressive behaviour.
Each package includes specific support services. Support may include any combination of:
At the Trainer’s discretion, the Client may generally renew or reactivate a support package without a new onboarding consultation, unless:
Packages are generally 4 weeks (28 days) long, but may be pro-rated if the client starts late in the month.
Email or Google chat messages, including video review, are generally returned within 2 calendar days, except during holidays. The Trainer answers messages during evenings and weekends only. The Trainer is unavailable on weekdays from 8 am to 6 pm, Atlantic time zone.
Current prices are provided upon request at any time, and with any onboarding package. List prices vary and are subject to change at any time. Prices are usually listed on the website.
Current clients are are guaranteed the same rates for at least 6 months from the date of their first service, and will otherwise receive 3 months’ notice of any change.
All prices are listed in Canadian dollars.
The Client may submit homework video using their assigned Google Form, which includes a media waiver. Each video file needs a separate submission. Multiple clips may be submitted together if they are combined into one file. The content of the video should be “work appropriate” and the Client must be fully clothed, top and bottom, or the video will not be reviewed. The video must not contain any minor children, sexual paraphernalia, or anything illegal in the Client’s or Trainer’s jurisdiction, including in the background. The Client should obscure or remove personal items such as addressed packages or prescription pill bottles.
While video submissions are treated according to the signed Media Waiver and the Google terms of service and privacy policy, the Client agrees that Know Dogs Allowed Canine Enterprises cannot be held responsible for the content of the video or any consequences related to it, for example if there is a privacy breach.
The Client must not upload or transmit any malicious or damaging media, software, or other digital content to the Trainer or the Trainer’s website(s), Google Drive, email, computer, mobile devices, or any other property or digital locations belonging or assigned to the Trainer. The Client is responsible for compensating the Trainer for any damages, financial or otherwise, arising from the Client’s media, software, or other digital content.
The Trainer will review up to the included cumulative total of minutes of homework video per week. Unused video time expires at the end of the week. Video recordings submitted after the 28th of the month may be reviewed in the first week of the following month if the Client renews the package.
If the Client submits digital media, the Client will not receive any payment for the use of said media, now or in the future, regardless of which use(s) the Client permits. The Client must sign the attached Media Waiver before Know Dogs Allowed Canine Enterprises can accept any video submission. The Client may voluntarily allow additional permissions for each video submission using the Google Form, such as instructional use or marketing purposes.
The Trainer uses Google Calendar to schedule services. The Client may request an appointment time that is not listed, but it may not be possible to accommodate it.
The Client may reschedule their own appointments without prior permission, without penalty, as long as it is at least 48 hours before the appointment time.
A non-refundable deposit of $75 applies to single lessons and consultations. If the Client must reschedule after paying the deposit or appointment fee, they can do so by emailing the Trainer at bark@knowdogsallowed.com at least 48 hours before the appointment time.
The Client may not cancel or reschedule a service within 48 hours of the start time.
The Client may cancel renewal for support packages at any time by emailing their request to the Trainer at bark@knowdogsallowed.com before the next renewal date.
Invoices for support packages typically go out on the 23rd of the preceding month, with full payment due by the last calendar day of that month. For example, if the Client has an active support package in April, and wants to renew for May, they will receive an invoice on April 23, due April 30.
Payments are due the 48 hours before the scheduled service. Stripe is the preferred payment processor. Paypal is available upon request. Both Stripe and PayPal can process international or Canadian payments.
If the Client does not pay the balance owing for any service or package at least 48 hours before it is scheduled to begin, their service or package will be cancelled for non-payment. The Client will not receive a refund for any partial payment or deposit already paid if the service or package is cancelled for non-payment.
The Client will not receive a refund for any service they have already received, or for any service package that has already started. The Client may receive a partial refund if they request it at least 48 hours before the service or service package is scheduled to start.
In the event of any allowed refund, Know Dogs Allowed Canine Enterprises will retain a minimum of $75 or 20% (whichever is larger) to cover processing fees. If the Client cancels services by their own breach of contract, they will not receive a refund.
If the Trainer cancels or reschedules a service included in this contract within 48 hours of the scheduled start date due to weather, unforeseen circumstances, or illness affecting the Trainer, then the client may reschedule without penalty or request a refund (subject to the processing fee).
The Client must understand and accept that there is inherent risk in working with animals, including but not limited to the risk of dog bites to the Client or others. The Trainer only uses and recommends training techniques that prioritize the physical and emotional welfare of the Dog. This means that the Trainer expressly recommends against the use of shock, prong, choke, spray, vibrate, or sonic or ultrasonic collars; hitting, kicking, or pinching; or otherwise physically or emotionally reprimanding or goading the Dog. The Client must agree, to the best of their ability, to avoid physically or emotionally reprimanding or goading the Dog. Physical reprimands like those listed may increase the risk of dog bites and poor behavioural outcomes.
The Client or the Trainer may decline to renew services without penalty, as described elsewhere in these terms. The Client will not receive a refund for partially completed services, including failure to use included services within the time allowed (“period”).
If the Client materially breaches (does not follow) the terms in this contract, the Trainer’s responsibilities under this contract will immediately terminate, except for the waivers. Material breaches of this contract increase risk beyond what is reasonable, whether to the Trainer, the Client, the Dog(s), or the public. A material breach could include, but is not limited to:
The Trainer will not provide a referral to any other practitioner in the event of a material breach of contract by the Client.
Except for the waivers, the contract will naturally terminate if 60 days pass following the end of the Client’s most recent service or package period. No action is required.
Except for the waivers, the Trainer will terminate the contract if the Client’s goals, behaviour, or circumstances are unreasonable, unsafe, or out of the Trainer’s scope. The Trainer will make a reasonable effort to explain why and may provide final recommendations to the Client.
If the Trainer believes that a client will be better served by a different practitioner, such as if the Client’s goals are out of the Trainer’s scope, then the Trainer will make a reasonable effort to provide a referral to a qualified professional. The Trainer will continue to provide appropriate support to the Client through the end of the current period.
Occasional crude language and colourful expressions may be warranted and should be accepted in good faith, but at no time should such behaviour be directed at a human or dog in a derogatory or violent manner. This means that the Client is expected to behave kindly toward their dog as well as the Trainer at all times. The Trainer will reciprocate.
If at any time the Client becomes uncomfortable with the Trainer’s language (use of Client pronouns, difficult subjects, etc.), the Trainer will respect reasonable requests to adjust their communications with the client, except in cases where the the Trainer is ethically bound to communicate a foreseeable risk.
Kate Woods uses they/them pronouns and requires the Client to use them.
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